The Nordstrom Way

Based on interviews with Nordstrom's top salespeople, management staff, its board of directors, and the Nordstrom family, a practical business handbook offers explanations of how Nordstrom's unique customer service culture works. Original. 30, 000 first printing. $50, 000 ad/promo. Copyright (C) Muze Inc. 2005. For personal use only. All rights reserved.